domains / families / software-engineering / agentforce-observe

agentforce-observe

authentic

Analyze production Agentforce agent behavior using session traces and Data Cloud, and manage Agent Health Monitoring (AHM) alerts. TRIGGER when: user queries STDM session data or Data Cloud trace records; investigates production agent failures, regressions, or performance issues; asks about session traces, conversation logs, or agent metrics; wants to reproduce a reported production issue in preview; runs findSessions or trace analysis queries; creates, lists, updates, or deletes an AHM data alert on an agent metric (escalation rate, deflection, etc.); asks why an alert is not firing or wants to check whether alerts have fired (notification counts, or the per-alert Incidents view). DO NOT TRIGGER when: user creates, modifies, or debugs .agent files during development (use agentforce-generate); writes or runs test specs (use agentforce-test); uses sf agent preview for local development iteration; deploys or publishes agents.

When to use

• query STDM session data
• query Data Cloud trace records
• investigate production agent failures
• investigate regressions or performance issues
• analyze session traces or conversation logs
• reproduce reported production issues in preview
• run findSessions or trace analysis queries
• manage AHM data alerts

When not to use

• create, modify, or debug .agent files during development
• write or run test specs
• use sf agent preview for local development iteration
• deploy or publish agents

Skill page

Source