domains / families / software-engineering / service-omni-supervisor-surface-deploy

service-omni-supervisor-surface-deploy

authentic

Use to populate the Omni-Channel Supervisor action + tab surface on an existing OmniSupervisorConfig by inserting the standard OmniSupervisorConfigAction and OmniSupervisorConfigTab companion rows via the Data API, idempotent (inserts only the missing types). Requires an OmniSupervisorConfig from service-omni-supervisor-config-deploy. Triggers: give the supervisor the standard action buttons and tabs, add Wallboard/Agents/Queues tabs to Omni Supervisor, configure supervisor actions like Change Queues/Skills. Do not use to create the supervisor configuration itself, create supervisor users, assign the supervisor permission set, or add custom-action / FlexiPage / AWS-dashboard / AI-agent surfaces (those need an external reference and must be set up in Setup).

When not to use

• Populates only the reference-free standard action and tab types. Custom actions, FlexiPage tabs, AWS dashboards, and AI-agent surfaces need an external reference and must be configured in Setup.
• Does not create, rename, or delete the parent `OmniSupervisorConfig`, its user/queue companions, or supervisor users/permission sets.
• Does not remove surface rows — it only adds missing ones (no destructive reconciliation).

Skill page

Source