domains / families / software-engineering / service-omni-sidebar-configure

service-omni-sidebar-configure

authentic

Use to enable or verify the Omni-Channel sidebar on a Lightning console app. Triggers: enable the Omni sidebar, pin Omni-Channel in a console app, configure the Omni sidebar, turn on the Omni-Channel utility region, verify the pinned Omni widget. Do not use for Aura apps, standard apps, utility-bar-only Omni widgets, or to create a console app.

When not to use

• One app per invocation; run again for each console app that needs the sidebar.
• Lightning console `CustomApplication` only — not Aura, not standard apps, not the utility-bar Omni widget.
• Does not create or lay out the console app, its tabs, or the Omni utility item.

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