domains / families / software-engineering / service-omni-base-settings-configure

service-omni-base-settings-configure

authentic

Use to enable the five Omni-Channel base settings on a Salesforce org via the Metadata API. The canonical writer scripts/configure-and-report.sh detects, deploys, and re-verifies in one call (run mode) or detects only (plan mode); it is idempotent (deploys only when a toggle is false or missing) and guards writes with a sandbox/CDO/trial/DE safe_to_write check. It always surfaces the UI-only login-behavior gap in its report. Triggers: enable Omni-Channel, turn on Omni base settings, configure OmniChannelSettings, deploy Settings:OmniChannel. Do not use to configure downstream Omni entities (queues, presence, permissions — use the entity-specific skill) or to deploy other Settings types (use platform-metadata-deploy).

When not to use

• Configures only `OmniChannelSettings`, always with all five toggles true — other `Settings` types belong to `platform-metadata-deploy`.
• Cannot turn the login-behavior radio (no public API on v66) — it only surfaces the click-path.

Skill page

Source