domains / families / software-engineering / service-omni-permission-set-assign

service-omni-permission-set-assign

authentic

Assign the required Omni permission sets to provisioned agent users. TRIGGER when users ask to assign Omni permissions to agents, grant Omni-Channel access, add Omni_Agent permissions, repair missing Omni permission assignments, or prepare agents to use the Omni widget. DO NOT TRIGGER for arbitrary permission-set authoring, agent creation, or queue membership.

When not to use

• Assigns individual PermissionSets only — a `PermissionSetGroup` is a different sObject and is out of scope.
• Self-heal covers only the bundled `Omni_Agent`; it is not a general-purpose permission-set authoring surface.
• Create-only; it does not remove assignments.

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