domains / families / software-engineering / service-omni-channel-limits-analyze

service-omni-channel-limits-analyze

authentic

Use to report Omni-Channel Pending Service Routing usage without changing the org: query the current PendingServiceRouting count, compare it with an admin-supplied maximum or a labeled routing-model reference default, and explain which live values are unavailable through supported APIs. TRIGGER when: check Omni-Channel limits, inspect PSR limits, analyze PendingServiceRouting usage, review pending routing capacity, or report queued work usage. Do not use to change limits or scrape Salesforce Setup.

When to use

• check Omni-Channel limits
• inspect PSR limits
• analyze PendingServiceRouting usage
• review pending routing capacity
• report queued work usage

When not to use

• change limits
• scrape Salesforce Setup
• mutate routing, queues, agents, limits, or metadata
• complete channel and routing inventory
• user-approved end-to-end Omni setup

Skill page

Source