domains / families / software-engineering / service-omni-channel-inventory-analyze

service-omni-channel-inventory-analyze

authentic

Use to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target, without changing the org. TRIGGER when: list Omni channels, inventory Omni routing, inspect channel routing targets, analyze Omni-Channel setup, or find configured service channels. Do not use to create, update, activate, or delete channels or routing configuration.

When to use

• list Omni channels
• inventory Omni routing
• inspect channel routing targets
• analyze Omni-Channel setup
• find configured service channels

When not to use

• create channels
• update channels
• activate channels
• delete channels
• create routing configuration
• update routing configuration
• activate routing configuration
• delete routing configuration

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