domains / families / software-engineering / service-omni-command-center-analyze

service-omni-command-center-analyze

authentic

Use to analyze whether an org should use Command Center for Service V2 or classic Omni Supervisor and recommend the next action without making changes. Triggers: detect Command Center V2 versus classic, check supervisor readiness, choose a supervisor experience, diagnose Command Center availability, assess Omni Supervisor setup. Do not use to enable V2, assign permissions, or deploy configuration.

When not to use

• The `CommandCenterForServiceV2` org preference has no supported public read; its state is **inferred** from the seeded FlexiPage (the platform seeds on the ON-flip). This is called out in `signals` and is why a bare capability-without-seed…
• The release gater cannot be read directly; capability is inferred from the presence of the user-permission column on the org schema.
• Tab detection is best-effort; when the tab query cannot run, `v2_tab_present` is `"unknown"` and state is derived from the remaining signals.
• Read-only: it never enables V2, seeds pages, assigns permissions, or deploys config.

Skill page

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