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physical-de-escalation

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De-escalation techniques for in-person confrontations and tense physical situations. Use when someone faces angry customers, aggressive strangers, workplace confrontations, or needs to calm a heated situation in a physical space.

When to use

• User is a retail or food service worker dealing with angry customers
• User is in a confrontation with an aggressive stranger
• User needs to calm a heated argument at a family gathering
• User is a bartender, bouncer, or security worker
• User faces a road rage situation
• User is a nurse, teacher, or social worker dealing with agitated individuals
• User witnessed a confrontation and wants to know how to intervene safely
• User wants to prepare for situations that could turn physical

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