domains / families / devops / service-itsm-teams-configure

service-itsm-teams-configure

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Enable Microsoft Teams for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-itsm-teams-integration gating Teams-based IT Desk and IT Service collaboration. Use this for: 'enable Teams for employee service', 'turn on ITSM Teams integration', 'enable Microsoft Teams for IT Service', 'set up Salesforce IT Desk Teams app', 'enable ITSMTeamsEnabled', 'why can't I enable the Teams org preference', or any request to enable/verify this Salesforce Go feature. DO NOT TRIGGER for configuring the TeamsNotifications notification-channel preference or for enabling the Swarming feature itself (service-itsm-swarming-configure).

When to use

• **In scope**: Enabling the `service-cloud-itsm-teams-integration` Go feature via its
• **Out of scope**: Notification-channel preferences (`Notifications`, `TeamsNotifications`) —

When not to use

• configuring TeamsNotifications notification-channel preference
• enabling the Swarming feature
• IT Desk/fulfiller checklist group configuration
• IT Service/employee checklist group configuration
• Portal/site creation
• performing Azure-side actions in Microsoft admin center

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