domains / families / devops / service-itsm-swarming-configure

service-itsm-swarming-configure

separate

Enable Swarming for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-swarming that lets IT Desk agents pull in subject-matter experts to collaboratively resolve incidents in real time. Use this for: 'turn on swarming', 'enable service-cloud-swarming', 'set up swarming for IT Desk', 'set Teams as collaboration tool for swarming', 'enable collaborative incident resolution', or any request to enable/verify this Salesforce Go feature. DO NOT TRIGGER for the base Microsoft Teams ITSM integration toggle (service-itsm-teams-configure) or for configuring notification-channel preferences.

When to use

• **In scope**: Enabling the `service-cloud-swarming` Go feature via its feature-enablement
• **Out of scope**: The base Microsoft Teams ITSM Salesforce Go page toggle (`ITSMTeamsEnabled`) and Azure/Entra

When not to use

• base Microsoft Teams ITSM integration toggle
• configuring notification-channel preferences
• Azure/Entra app registration
• portal/site creation

Skill page

Source