domains / families / devops / service-itsm-slack-itservice-configure

service-itsm-slack-itservice-configure

separate

Configure the \"Set Up Self Service for Employees on Slack\" / \"Slack for Employee Service\" checklist for Employee Service (ITSM) on Slack — the employee side, covering the Slack for Employee Service org preference, Employee Slack Notifications permission-set assignment, employee portal (Digital Experience site) enablement/selection, and connecting Slack to a Preferred Digital Experience Site. Use this for: 'set up Slack for Employee Service', 'assign Employee Slack Notifications permission set', 'manage user access for Slack employee service', 'select a preferred digital experience site for Slack', 'set up self service for employees on Slack', or any request to complete the IT Service / Employee Service half of the Slack ITSM Go page checklist. DO NOT TRIGGER for the Microsoft Teams equivalents (service-itsm-teams-itservice-configure) or for turning ITSM notification preferences on or off.

When to use

• **Automated (API)**: turn on **`EmployeeServiceSlackEnabled`**; assign all three core permsets —
• **Guided + delegated**: **Connect Agentforce to Slack** (Step 6) — ensure the **IT Service Employee
• **Guided, UI-only**: the connection request (Part 1, Step 1) + approve/activate (Parts 2 & 3, Step 2,
• **Out of scope**: Slack notification preferences (on/off).

When not to use

• Microsoft Teams equivalents
• turning ITSM notification preferences on or off

Skill page

Source