domains / families / devops / service-itsm-incident-mgmt-configure

service-itsm-incident-mgmt-configure

separate

Reads and toggles the master Incident Management setting on a Salesforce ITSM org — the org-level switch that turns Incident Management on or off. Reads current state before writing, is idempotent, and requires explicit user confirmation before any change. Use when the user wants to enable, disable, toggle, view, or turn on/off Incident Management (Service ITSM) at the org level. DO NOT TRIGGER for Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-toggles, Problem Management, Change Management, Case Management, ITSM External Client App setup, or Incident Priority Matrix configuration (use the service-itsm-incident-priority-configure skill).

When to use

• **In scope**: read and toggle the master Incident Management preference.
• **Out of scope**: Default Field Validations for Incidents (`IncidentValidationsEnabled`); Incident Priority Matrix configuration; Auto Closure of Child Incidents and Email-to-Incident sub-toggles; Problem Management; Change Management; Cas…

When not to use

• Default Field Validations for Incidents
• Auto Closure of Child Incidents
• Email-to-Incident sub-toggles
• Problem Management
• Change Management
• Case Management
• ITSM External Client App setup
• Incident Priority Matrix configuration

Skill page

Source