domains / families / devops / service-itsm-agentic-setup-cmdb-configure

service-itsm-agentic-setup-cmdb-configure

separate

Enable the CMDB (Configuration Management Database) feature in Service Cloud ITSM against a production or sandbox org: verify the CMDB org SKU, provision the CMDB tenant, and enable the service-cloud-itsm-cmdb-integration feature that lifts the CMDB access gate. Use when the user asks to enable CMDB, turn on the Configuration Management Database, provision the CMDB tenant, enable the CMDB feature, or fix a CMDB 403 FUNCTIONALITY_NOT_ENABLED error. Triggers on: enable CMDB feature, provision CMDB tenant, turn on CMDB, CMDB not enabled, CMDB 403 error, service-cloud-itsm-cmdb-integration. DO NOT TRIGGER when: the user only wants to assign CMDB permission sets to users, only install a CMDB content bundle, or work with CMDB records directly.

When to use

• **In scope**: verifying the CMDB org permission (Layer 0), triggering + polling CMDB tenant
• **Out of scope**: permission-set assignment (Layer 3 — `service-itsm-agentic-setup-cmdb-access-assign`),

When not to use

• assign CMDB permission sets to users
• install a CMDB content bundle
• work with CMDB records directly
• CMDB record CRUD
• Discovery / Service Graph Connector
• identification rules

Skill page

Source