domains / families / devops / service-itsm-channels-coordinate

service-itsm-channels-coordinate

separate

Top-level interactive coordinator for Employee Service (ITSM) channel setup. Presents menu of channel setup options (Portal, Teams, Slack) and delegates to the corresponding skill. Use this for: 'setup ITSM channels', 'configure employee service channels', 'set up service cloud communication channels', 'I want to configure ITSM integrations', or any general request for ITSM channel/integration setup where the user hasn't specified exactly which channel they want. DO NOT TRIGGER for requests that already name a specific channel or child skill (e.g. 'configure Teams', 'set up Slack', 'create an employee portal', 'configure ITSM notifications') — route directly to the matching child skill instead.

When to use

• **In scope**: Presenting the channel setup menu to the user. Delegating to child skills based on selection (Portal, Teams, Slack). Validating prerequisites before delegation. Providing clear descriptions of each channel capability.
• **Out of scope**: Directly calling setup APIs for any channel — always delegate to the dedicated child skill. Channel-specific configuration details beyond the initial enablement. User permission assignment. Post-setup testing. ITSM notifi…

When not to use

• configure Teams
• set up Slack
• create an employee portal
• configure ITSM notifications
• directly calling setup APIs
• channel-specific configuration details
• user permission assignment
• post-setup testing

Skill page

Source