domains / families / design / experience-map

experience-map

separate

Map the full ecosystem of touchpoints, channels, and relationships across a service. Use when the experience spans more than one product. For one persona's linear journey use `journey-map` (design-research); for backstage operations use `service-blueprint`.

When to use

• New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.

When not to use

• One persona's linear journey
• Backstage operations

Skill page

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