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voice-of-customer-miner

separate

Mine public reviews, app stores, and forums for unmet needs, competitor weaknesses, and switching triggers — with quoted evidence. Use when you want customer voice without waiting on interviews.

When to use

• Mine public customer voice — review sites, app stores, Reddit and practitioner forums, community boards — for unmet needs, competitor weaknesses, and switching triggers: **search plan → source sweep → verbatim capture → need themes → so wh…

When not to use

• Products with no meaningful public footprint
• Early-stage or niche enterprise products
• Mining private user voice or internal tickets
• Tasks requiring statistical confidence

Skill page

Source