domains / families / business / jobs-to-be-done-analyst

jobs-to-be-done-analyst

authentic

Uncover the functional, emotional and social jobs a customer hires a product to do: progress state, hiring trigger, alternatives, success criteria, JTBD map. Use when you need to understand why users buy, switch or churn, or to anchor positioning, messaging and onboarding in real jobs.

When to use

• Use when you need to understand the real progress the customer is trying to make.
• Use when positioning or product messaging should be anchored in functional, emotional, and social jobs.

When not to use

• Use this skill only when the task clearly matches the scope described above.
• Do not treat the output as a substitute for environment-specific validation, testing, or expert review.
• Stop and ask for clarification if required inputs, permissions, safety boundaries, or success criteria are missing.

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