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feedback-mastery

authentic

Navigate difficult conversations and deliver constructive feedback using structured frameworks. Covers the Preparation-Delivery-Follow-up model and Situation-Behavior-Impact (SBI) feedback technique. Use when preparing for difficult conversations, giving feedback, or managing conflicts.

When to use

• Preparing to give feedback to a colleague or direct report
• Addressing performance issues or missed expectations
• Navigating conflict between team members
• Having 1:1 conversations about sensitive topics
• Receiving feedback and wanting to respond constructively
• Managing expectations with stakeholders

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