domains / families / business / service-omni-agent-work-sharing-configure

service-omni-agent-work-sharing-configure

authentic

Use to configure or verify org-wide AgentWork visibility for supervisors after explicit confirmation. Triggers: let supervisors read AgentWork, configure AgentWork sharing, verify AgentWork OWD, make AgentWork visible to supervisors, change AgentWork internal access. Do not use to filter which reps appear in Command Center; use service-omni-supervisor-config-deploy for that.

When not to use

• This skill changes visibility, not supervisor scope. Use the supervisor configuration skill for filtering.
• It does not create sharing rules or per-record `AgentWorkShare` rows.
• It cannot prove a particular supervisor's complete UI access; validate the end-to-end Command Center journey with the intended supervisor user after configuration.

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