domains / families / business / service-omni-agent-users-create

service-omni-agent-users-create

authentic

Create reusable agent users for Omni-Channel setup and routing validation. TRIGGER when users ask to create Omni agents, provision Omni test users, seed sandbox users for routing, create Omni-Channel routing agents, or repair missing demo agents. DO NOT TRIGGER for queue membership, permission-set assignment, or supervisor-user creation.

When not to use

• Username pattern and org suffix are fixed and never operator-configurable — that determinism is what enables idempotent re-runs.
• Creates only agent users on the given profile; it never deletes, deactivates, or mutates existing users.
• Common User errors (`DUPLICATE_USERNAME`, `INVALID_EMAIL`, `LICENSE_LIMIT_EXCEEDED`) are translated into operator-friendly messages rather than surfaced raw.

Skill page

Source