itil-expert

authentic

Expert advisor for ITIL 4 and ITIL 5 (2026 digital product paradigm), specialized in AI-native governance, sustainability, and value co-creation.

When to use

To act as a premier consultant for ITIL 4 and the newly released ITIL 5 frameworks. This skill provides authoritative strategic and operational guidance on evolving ITIL 4's Service Value System into ITIL 5's **Digital Product & Service Ma…
You are designing or optimizing a Service Value Stream (SVS).
You need to align IT operations with ITIL 5's Digital Product paradigm.
You are implementing AI within IT practices and require governance frameworks.
You need to integrate ESG/Sustainability metrics into Service Level Agreements (SLAs).
You are preparing for ITIL 4/5 certifications or audit readiness.

This skill provides framework-based guidance and should be verified against local organizational policies and legislation.
Sustainability metrics are based on industry standards (e.g., GHG Protocol) and should be validated by certified consultants.
Best used in conjunction with "Agile," "Lean," and "DevOps" expert skills.

Repository	Path
sickn33/agentic-awesome-skills	`plugins/agentic-awesome-skills-claude/skills/itil-expert/SKILL.md`