domains / families / business / eol-internal-enablement

eol-internal-enablement

separate

Build the support FAQ, sales talking points, and objection handling teams need before an EOL announcement. Use when customer-facing teams must be ready before customers hear.

When to use

• Build what customer-facing teams need **before** the EOL announcement goes out: a support FAQ, sales talking points with honest comparison data, objection handling, an escalation ladder, and — when the sunset warrants it — a channel partne…

When not to use

• Post-announcement follow-up tasks
• Customer-facing communication to end users

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