domains / families / business / service-email-to-case-configure

service-email-to-case-configure

authentic

Use to configure Salesforce Email-to-Case headlessly via the Metadata API. Reads CaseSettings, applies the emailToCase config with updateMetadata, and verifies by re-reading. Also the entry point for attaching an Agentforce agent to Email-to-Case: configures the E2C base, then delegates agent creation and channel wiring. TRIGGER on set up/configure Email-to-Case, enable E2C routing addresses, add a routing address, or E2C with an Agentforce agent. DO NOT TRIGGER for the interactive Easy Setup wizard, On-Demand E2C only, general Case/web-to-case setup, or an agent with no E2C involved.

When to use

• **In scope**: Enabling Email-to-Case org-wide and setting its toggles (full field lists in Required Inputs and step 4); creating `EmailToCase`, `Outlook`, and `GmailOAuth` routing addresses; applying the change to an sf-CLI-authenticated o…
• **Out of scope**:
• **`E2cEasy` routing addresses** — created only through the Service Easy Setup wizard, not the Metadata API; route the user there.
• Authenticating the org — the user authenticates out-of-band (e.g. `sf org login web`); the script reuses that session and never handles passwords or tokens.
• Case object schema, layouts, assignment rules, or Web-to-Case.

When not to use

• interactive Easy Setup wizard
• On-Demand E2C only
• general Case/web-to-case setup
• an agent with no E2C involved
• E2cEasy routing addresses
• authenticating the org
• Case object schema
• layouts, assignment rules, or Web-to-Case

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