domains / families / business / customer-success-manager

customer-success-manager

authentic

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.

When not to use

• **No real-time data**: Scripts analyze point-in-time snapshots from JSON input files
• **No CRM integration**: Data must be exported manually from your CRM/CS platform
• **Deterministic only**: No predictive ML -- scoring is algorithmic based on weighted signals
• **Threshold tuning**: Default thresholds are industry-standard but may need calibration for your business
• **Revenue estimates**: Expansion revenue estimates are approximations based on usage patterns

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