domains / families / business / service-de-channel-settings-configure

service-de-channel-settings-configure

separate

Configure settings on an already-existing Enhanced `MessagingChannel` (any type — WhatsApp, Text/SMS, LINE, Apple, Facebook, EmbeddedMessaging), given its `{CHANNEL_ID}`. Covers five facets: consent (ConsentType + per-language keyword records), automated responses, messaging keywords, session-inactivity timeouts, and pre-chat parameters. Consent + a matching language-keyword record are required for activation's readiness check. TRIGGER when setting or changing settings on a channel that already exists (opt-out keyword, consent type, double opt-in confirmation, initial/help auto-responses, OptIn/OptOut keywords, session-inactivity timeout) — typically between insertion/routing and activation, or on a live channel. DO NOT TRIGGER for creating a new channel (`service-de-channel-create`), deploying a MIAW/EmbeddedMessaging channel from metadata XML (`service-digital-engagement-channel-configure`), setting routing (`service-de-channel-routing-configure`), or activating a channel (`service-…

When to use

• "set the opt-out keyword / consent type on my WhatsApp channel"
• "add a double opt-in confirmation to this messaging channel"
• "configure the initial / agent-engaged / help auto-response on my Apple channel"
• "add OptIn/OptOut/Help keywords to my Text channel"
• "set the session inactivity timeout / idle action on my MIAW channel"
• "change the auto-responses on channel 0MjXXXXXXXXXXXX"
• **Creating or deploying a new channel from a metadata XML file (MIAW / EmbeddedMessaging)** → `service-digital-engagement-channel-configure`. That skill *creates* an Embedded Messaging channel from XML; **this** skill only configures a cha…
• **Inserting a brand-new channel of any type** → `service-de-channel-create`.

When not to use

• **The channel isn't Enhanced.** These settings apply to `PlatformType=Enhanced` channels only. Stage 1 confirms this and stops otherwise.
• **The channel doesn't exist yet.** Run `service-de-channel-create` first; this skill expects a real `MessagingChannel.Id` (prefix `0Mj`).
• **You're configuring consent on an outbound-only channel.** Outbound-only channels pass the consent-readiness check automatically — nothing to configure for facet 1.

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