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agent-takeover

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How to perform a live agent takeover of the Clawfinger voice gateway — dial, inject greetings, handle turns, release, and observe handback. Covers timing, endpoints, the WebSocket protocol, and includes a human-guided test case.

When to use

• live agent takeover
• dial outbound call
• inject greetings
• handle conversation turns
• release control
• observe handback
• WebSocket protocol
• human-guided test case

When not to use

• REST-based takeover

Skill page

Source